Refund policy
Return & Refund Policy
Every Li + Mo piece is printed just for you, which means all sales are final, except when something goes wrong in transit or production. If your order arrives damaged or defective, we'll make it right.
All Sales Are Final
Because each item is made to order (nothing sits in a warehouse, your piece doesn't exist until you order it), we're unable to accept returns or exchanges for change of mind, sizing preferences, or color expectations. Please review your order carefully before checkout. We are happy to assist with any questions about a piece, its size, or how it might look in your space. Reach out to us at liplusmo@gmail.com before you buy. We're a small, Frenchie-owned business and we answer every message.
Please note that colors may appear slightly different in person than on your screen due to monitor display differences. This is normal for printed artwork and is not considered a defect.
Damaged or Defective Orders
We get it. Zoomies happen.
If your order arrives looking like it stood between a Frenchie and a squirrel, contact us at liplusmo@gmail.com within 14 days of delivery and we'll send a replacement at no cost to you.
To process your replacement, please include:
- Your order number
- Photos of the damage or defect on the artwork
- Photos of the packaging it arrived in (inside and out)
We know the photo step is a small hassle. Our print partner requires it to approve free replacements, and it helps us get your new piece moving as fast as possible. Claims submitted without photos of both the artwork and packaging cannot be processed.
Replacements are issued for the same item ordered. Refunds in place of a replacement are issued at our discretion.
Wrong Item Received
If you received something other than what you ordered, contact us at liplusmo@gmail.com within 14 days of delivery with your order number and a photo of what arrived. We'll get the correct piece to you at no cost.
Lost or Undelivered Packages
If your tracking shows "delivered" but no package has arrived, please first confirm the shipping address on your order confirmation, check with household members, and neighbors. In our experience, whatever goes missing around here is either in someone's bed or buried in the backyard as treasure.
If your item is still missing, contact us at liplusmo@gmail.com and we'll do our best to help.
Li + Mo is not responsible for packages shipped to an incorrectly entered address or for packages lost or stolen after confirmed delivery.
Order Cancellations
We do our best not to nap on the job and orders go to production quickly. If you need to cancel or change an order, contact us at liplusmo@gmail.com as soon as possible. We'll accommodate cancellations if production has not yet begun, but cannot guarantee changes once an order is in production.
One Last Thing
We reserve the right to make exceptions to this policy at our sole discretion. If something about your order didn't live up to what you hoped, tell us at liplusmo@gmail.com